🏥 Arrowhead Regional Medical Center

San Bernardino County · HCAI 106364231

400 N. PEPPER AVENUE, COLTON 92324

Open · Hospital facility · roster 2026-10-01

Acute care + psychiatric care reporting unit

Hospital Snapshot

The available data, together. Tap a section to open its history and sources.

↑ Increasing · ↓ Decreasing · → Stable · Provisional = filing still in process

Read the arrows

Trends: ↑ increasing, ↓ decreasing, → stable over the dates shown. Provisional means a filing is still in process.

CMS / CDPH comparisons: ↑ above, ↓ below, ↔ equal to the national number or the source reports no difference. The label identifies which comparison is shown.

—: no matched comparison.

👩‍⚕️ RN staffing

Acute care + psychiatric care reporting unit · RN hours / patient day: 12.98↑
Productive RN hours: 1,739,552
RN-only FTEs · productive, calculated: 836.32

History & details →

✈️ Travelers / agency

Contract RN hours / reported nursing hours: 12.9%↓
Contract RN hours: 373,710

History & details →

🛏️ Beds & capacity

🏥 Reported licensed beds: 456
🛏️ Reported staffed beds: 436—
⚙️ Operational beds: — UNKNOWN
🛏️ Reported available beds: 436
❤️ Licensed ICU beds: 48
👶 Licensed NICU beds: 30
🤰 Licensed perinatal beds: 28
🚑 ED treatment stations: 47

Licensed care types · 2024 reporting unit

Acute care: 366
Psychiatric: 90

History & details →

🚑 ED & hospital pressure

🚑 ED encounters · admitted + non-admitted: 85,453
🛏️ ED admissions: 11,811
⏱️ Median ED stay · excludes psych / transfers: 204 min↑
⏱️ Psychiatric / mental-health ED stay · median: 154 min↓
🚑 Left before being seen: 1%↓
⏱️ Ambulance offload · 90th percentile: 20.62 min
🚨 Ambulance diversion reported: No
⏱️ Boarding / wait time: — UNKNOWN

History & details →

🔄 Services & changes

Documented service changes: Service review not documented

History & details →

👥 Turnover & working conditions

Acute-hospital RN turnover: — UNKNOWN
RN vacancies: — UNKNOWN

Pay, overtime, orientation and contract records →

History & details →

💬 Patient experience

Nurses communicated well · Always: 76%↓
Help as soon as wanted · Always · legacy measure: 59%↓

History & details →

🦠 Infections · CMS ratios

Central-line bloodstream infections · CLABSI · SIR: 0.729↔CMS: no different from national benchmark
Catheter-associated urinary infections · CAUTI · SIR: 0.858↔CMS: no different from national benchmark
MRSA bloodstream infections · SIR: 0.790↔CMS: no different from national benchmark
C. diff infections · SIR: 0.352↓CMS: lower than national benchmark · better
Surgical-site infections · colon surgery · SIR: 0.245↔CMS: no different from national benchmark
Surgical-site infections · hysterectomy · SIR: Not calculable

History & details →

🏥 Readmissions & mortality

30-day readmissions

Heart attack: 14.5%↑
Heart failure: 20.8%↓
Pneumonia: 18.3%↑
COPD: 20%↔
Coronary bypass surgery: — UNKNOWN
Hip/knee replacement: — UNKNOWN

30-day mortality

Heart attack: 12.2%↑
Heart failure: 8.9%↓
Pneumonia: 14.3%↓
COPD: — UNKNOWN
Coronary bypass surgery: — UNKNOWN
Stroke: 17.7%↑

History & details →

📈 Workload & complete records

Patient days, discharges, care mix and workload history.

🔎 All sources →History & details →

Explore history & sources

Before you take the job

Open details

Charge-nurse patient assignment — UNKNOWN · charge availability affects every nurse’s backupIs the charge nurse free of a patient assignment on this unit? If not, is it a partial or full assignment, how many patients, and how often? What dedicated RN/LVN support is provided, and who covers charge duties during emergencies?Source →

↑ Back to snapshot

👥 Turnover & working conditions

Open details

Who stays? Who leaves?

Acute-hospital RN turnover: — UNKNOWN
RN vacancies: — UNKNOWN

Pay, overtime, orientation & contract

RN overtime: UNKNOWN — no matched RN-specific hours
Current RN wage scale: UNKNOWN — no matched current scale
Orientation: UNKNOWN — no matched unit policy
Contract provisions: UNKNOWN — no executed local contract reviewed

↑ Back to snapshot

📈 Workload & patient demand

Open details

📈 Workload, Staffing & Capacity

2022–2024: ED encounters increased from 72,827 to 85,453.

🚑 ED activity · ↑ 17.3%

ED history & measures → · 🔎 Sources →

↑ Back to snapshot

👩‍⚕️ RN Staffing

Open details

Annual RN labor inputs · all retained years

Annual financial reporting unit · source-reported inputs
Reporting period	Productive RN hours	Contract RN hours	Patient days	Filing status	Source
2021-07-01–2022-06-30	1,612,786	359,975	131,318	Audited	Preserved fileAPI record ID 32
2022-07-01–2023-06-30	1,631,395	576,865	133,675	Audited	Preserved fileAPI record ID 32
2023-07-01–2024-06-30	1,739,552	373,710	134,050	Audited	Preserved fileHADR 01-01-2024 to 12-31-2024 row 34

Full source records & reporting scope →

🔎 Records & complete history →

Acute care + psychiatric care reporting unit · RN hours / patient day

12.98

2023-07-01–2024-06-30📈 Trend: ↑ Increasing · 2022–2024

California peer comparison

Peer median: 14.85
Typical reported range · middle 50%: 11.14–19.49

RN hours / patient day · 191 audited 2024 reports

Mostly acute-care patient days

83.3% of this report’s patient days: acute care

Within the typical reported range

🔎 Comparison source & calculation

Productive RN hours

1,739,552

2023-07-01–2024-06-30

RN-only FTEs · productive, calculated

836.32

2023-07-01–2024-06-30 · productive RN hours ÷ 2,080

📈 RN hours per patient day · annual reports

RN hours per patient day · annual reports · RN hours / patient day
Period	RN hours / patient day
2022	12.28
2023	12.2
2024	12.98

2022–2024 pattern: RN hours per patient day went from 12.28 to 12.98.

↑ Back to snapshot

✈️ Travelers / Agency Nursing

Open details

🔎 Records & complete history →

Contract RN hours / reported nursing hours: 12.9%
Contract RN hours: 373,710

📈 Contract RN share of nursing hours · annual reports

Contract RN share of nursing hours · annual reports · % of nursing hours
Period	% of nursing hours
2022	15.07
2023	20.18
2024	12.93

2022–2024 pattern: contract RN share went from 15.1% to 12.9%.

2018–2019 baseline: 4.2%.

↑ Back to snapshot

🛏️ Beds & Capacity

Open details

Which kind of bed capacity is reported?

What do these bed counts mean?

🏥 Licensed: Authorized bed capacity under the facility license.
🛏️ Staffed: Beds the hospital reports having personnel to operate during the reporting period.
⚙️ Operational: Beds open and equipped for patient care at a stated time.
📋 Reported available: The source’s available-bed count for its dated reporting period. Live availability means an empty, staffed bed ready to accept a patient now.

🔎 Records & complete history →

Licensed beds by care type · 2024

🛏️ Acute care licensed beds: 366
🛏️ Psychiatric licensed beds: 90
🏥 Total licensed beds · reporting unit: 456

🔎 2024 annual utilization · source & history

🏥 Reported licensed beds: 456
🛏️ Reported staffed beds: 436
⚙️ Operational beds: — UNKNOWN
🛏️ Reported available beds: 436
❤️ Licensed ICU beds: 48
👶 Licensed NICU beds: 30
🤰 Licensed perinatal beds: 28
🚑 ED treatment stations: 47

📈 Licensed specialty-bed history

Licensed beds · annual utilization
Licensed beds	2022	2023	2024
❤️ ICU	48	48	48
👶 NICU	30	30	30
🤰 Perinatal	28	28	28

📈 ED treatment stations · December 31

ED treatment stations · December 31 · Stations
Period	Stations
2022	47
2023	47
2024	47

↑ Back to snapshot

🚑 ED & Hospital Pressure

Open details

🔎 Records & complete history →

🚑 ED encounters · admitted + non-admitted: 85,453
🛏️ ED admissions: 11,811
⏱️ Median ED stay · excludes psych / transfers: 204 min↑
⏱️ Psychiatric / mental-health ED stay · median: 154 min↓
🚑 Left before being seen: 1%↓
⏱️ Ambulance offload · 90th percentile: 20.62 min
🚨 Ambulance diversion reported: No
⏱️ Boarding / wait time: — UNKNOWN

📈 Ambulance offload · 90th percentile · Oct 2024–Mar 2025

Ambulance offload · 90th percentile · Oct 2024–Mar 2025 · Minutes
Period	Minutes
Oct 2024	23.75
Nov 2024	21.63
Dec 2024	22.32
Jan 2025	24.77
Feb 2025	23.55
Mar 2025	20.62

📈 ED encounters · admitted + non-admitted

ED encounters · admitted + non-admitted · Encounters
Period	Encounters
2022	72,827
2023	104,047
2024	85,453

↑ Back to snapshot

🔄 Services & Changes

Open details

Service review not documented

All documented service changes →↑ Back to snapshot

💬 Patient experience

Open details

Patient Experience

CMS reporting unit 050245 · ARROWHEAD REGIONAL MEDICAL CENTER

Patients who answered “Always”

Nurses communicated well: 76%↓Below national rate 80% · numerical comparison
Received help as soon as wanted: 59%↓Below national rate 67% · numerical comparison

🔎 Measure records & sources →

↑ Back to snapshot

🦠 Infections · CMS ratios

Open details

Infections · CMS

CMS reporting unit 050245 · ARROWHEAD REGIONAL MEDICAL CENTER

Infections · standardized infection ratio (SIR)

Central-line bloodstream infections · CLABSI · SIR: 0.729↔CMS: no different from national benchmark
Catheter-associated urinary infections · CAUTI · SIR: 0.858↔CMS: no different from national benchmark
MRSA bloodstream infections · SIR: 0.790↔CMS: no different from national benchmark
C. diff infections · SIR: 0.352↓CMS: lower than national benchmark · better
Surgical-site infections · colon surgery · SIR: 0.245↔CMS: no different from national benchmark
Surgical-site infections · hysterectomy · SIR: Not calculable

🔎 Measure records & sources →

↑ Back to snapshot

🏥 Readmissions & mortality

Open details

Readmissions & Mortality

CMS reporting unit 050245 · ARROWHEAD REGIONAL MEDICAL CENTER

Unplanned readmissions within 30 days

Heart attack: 14.5%↑Above national rate 14.4% · numerical comparison
Heart failure: 20.8%↓Below national rate 21.3% · numerical comparison
Pneumonia: 18.3%↑Above national rate 17.3% · numerical comparison
COPD: 20%↔Equal to national rate 20% · numerical comparison
Coronary bypass surgery: — UNKNOWN
Hip/knee replacement: — UNKNOWN

Deaths within 30 days

Heart attack: 12.2%↑Above national rate 11.9% · numerical comparison
Heart failure: 8.9%↓Below national rate 11.1% · numerical comparison
Pneumonia: 14.3%↓Below national rate 15.2% · numerical comparison
COPD: — UNKNOWN
Coronary bypass surgery: — UNKNOWN
Stroke: 17.7%↑Above national rate 11.9% · numerical comparison

🔎 Measure records & sources →

↑ Back to snapshot

🔎 Sources

Open details

HCAI facility roster · 2026-10-01 · source row 353 · Retained roster
Download this hospital’s retained records and history (JSON)HCAI 106364231 · dates, source locators and original values included

RN labor and workload · records & history

RN trend comparison: eligible. Contract-share trend comparison: eligible.

2022 · 2021-07-01–2022-06-30 · Audited

Download preserved source · Official source · API record ID 32

Field

Value

year

2022

begin

2021-07-01

end

2022-06-30

reportDays

365

filing

Audited

type

Comparable

sourceRecord

name

ARROWHEAD REGIONAL MEDICAL CENTER

county

San Bernardino

rnHours

1612786

patientDays

131318

ratio

12.281530330952345

components

Open components

Retained record fields
Field	Value
PRD_HR_RN	1612786
PRD_HR_LVN	149206
PRD_HR_AID	266584
CNT_HR_RN	359975

nursingHours

2388551

contractShare

0.1507085257966022

careDays

Open careDays

Retained record fields
Field	Value
DAY_ACUTE	109117
DAY_PSYCH	22201
DAY_CHEM	0
DAY_REHAB	0
DAY_LTC	0
DAY_RESDNT	0

2023 · 2022-07-01–2023-06-30 · Audited

Download preserved source · Official source · API record ID 32

Field

Value

year

2023

begin

2022-07-01

end

2023-06-30

reportDays

365

filing

Audited

type

Comparable

sourceRecord

name

ARROWHEAD REGIONAL MEDICAL CENTER

county

San Bernardino

rnHours

1631395

patientDays

133675

ratio

12.204189265008416

components

Open components

Retained record fields
Field	Value
PRD_HR_RN	1631395
PRD_HR_LVN	132730
PRD_HR_AID	517398
CNT_HR_RN	576865

nursingHours

2858388

contractShare

0.20181479911054762

careDays

Open careDays

Retained record fields
Field	Value
DAY_ACUTE	111902
DAY_PSYCH	21773
DAY_CHEM	0
DAY_REHAB	0
DAY_LTC	0
DAY_RESDNT	0

2024 · 2023-07-01–2024-06-30 · Audited

Download preserved source · Official source · HADR 01-01-2024 to 12-31-2024 row 34

Field

Value

year

2024

begin

2023-07-01

end

2024-06-30

reportDays

366

filing

Audited

type

Comparable

sourceRecord

name

ARROWHEAD REGIONAL MEDICAL CENTER

county

San Bernardino

rnHours

1739552

patientDays

134050

ratio

12.976889220440134

components

Open components

Retained record fields
Field	Value
PRD_HR_RN	1739552
PRD_HR_LVN	114606
PRD_HR_AID	663093
CNT_HR_RN	373710

nursingHours

2890961

contractShare

0.12926843357623988

careDays

Open careDays

Retained record fields
Field	Value
DAY_ACUTE	111712
DAY_PSYCH	22338
DAY_CHEM	0
DAY_REHAB	0
DAY_LTC	0
DAY_RESDNT	0

Current CNO profile record · reported labor fields

Preserved 2024 financial workbook

Retained record fields
Field	Value
rnHours	1739552
contractHours	373710
contractShare	0.12927
rnPerPatientDay	12.97689
baseline	0.04174
history	UNIQUE
filing	Audited

Beds and capacity · records & history

Official facility identity, campus scope & licensed beds · 2026-10-01

Official HCAI roster · Retained source · row 353

Field

Value

officialName

ARROWHEAD REGIONAL MEDICAL CENTER

county

San Bernardino

city

COLTON

address

400 N. PEPPER AVENUE

zip

92324

level

Parent Facility

category

General Acute Care Hospital

status

Open

statusEffective

1999-03-30

licensedBeds

456

erServiceLevel

Emergency - Basic

licenseNumber

240000197

rosterDate

2026-10-01

checkedOn

2026-10-12

sourceRow

353

officialUrl

https://data.chhs.ca.gov/dataset/licensed-healthcare-facility-listing

sourceFile

/downloads/coverage/hcai-current-20261001.json.gz

aliases

Open aliases

Record 1

ARROWHEAD REGIONAL MEDICAL CENTER

Record 2

ARROWHEAD REGIONAL MEDICAL CENTER - DIALYSIS

Record 3

ARROWHEAD REGIONAL MEDICAL CENTER D/P APH

parentId

— UNKNOWN

parentName

— UNKNOWN

cdphFacilityType

GENERAL ACUTE CARE HOSPITAL

crosswalkRows

Open crosswalkRows

Record 1

Retained record fields
Field	Value
_id	3235
LICENSED_CERTIFIED	LICENSED AND CERTIFIED
ELMS_FACID	240000100
LICENSE_NUMBER	240000197
LICENSE_STATUS_DESCRIPTION	ACTIVE
PERM_ID	17282
HCAI_ID	106364231
ASPEN_FACID	CA240000100
CCN	050245
NPI	1790781169
ASPEN_STATUS	ACTIVE
FACNAME	ARROWHEAD REGIONAL MEDICAL CENTER
FAC_TYPE_DESCRIPTION	GENERAL ACUTE CARE HOSPITAL
FAC_FDR	GENERAL ACUTE CARE HOSPITAL
FAC_FAC_RELATIONSHIP	Parent
ELMS_PARENT_FACID	— UNKNOWN

Record 2

Retained record fields
Field	Value
_id	3278
LICENSED_CERTIFIED	LICENSED AND CERTIFIED
ELMS_FACID	240000454
LICENSE_NUMBER	240000197
LICENSE_STATUS_DESCRIPTION	ACTIVE
PERM_ID	17282
HCAI_ID	106364231
ASPEN_FACID	CA240000100
CCN	050245
NPI	1790781169
ASPEN_STATUS	ACTIVE
FACNAME	ARROWHEAD REGIONAL MEDICAL CENTER D/P APH
FAC_TYPE_DESCRIPTION	ACUTE PSYCHIATRIC HOSPITAL
FAC_FDR	ACUTE PSYCHIATRIC HOSPITAL
FAC_FAC_RELATIONSHIP	Distinct Part
ELMS_PARENT_FACID	240000100

Record 3

Retained record fields
Field	Value
_id	3828
LICENSED_CERTIFIED	LICENSED AND CERTIFIED
ELMS_FACID	630006721
LICENSE_NUMBER	240000197
LICENSE_STATUS_DESCRIPTION	ACTIVE
PERM_ID	17282
HCAI_ID	106364231
ASPEN_FACID	NA045
CCN	052334
NPI	1992989834
ASPEN_STATUS	ACTIVE
FACNAME	ARROWHEAD REGIONAL MEDICAL CENTER - DIALYSIS
FAC_TYPE_DESCRIPTION	END STAGE RENAL DISEASE
FAC_FDR	CHRONIC DIALYSIS CLINIC
FAC_FAC_RELATIONSHIP	Other Certifiable Part
ELMS_PARENT_FACID	240000100

addedByCoverageAudit

false

Retained record fields
Field	Value
licensedBeds	456
staffedBeds	436
availableBeds	436
reportingYear	2025
scope	Workforce reporting year 2024; capacity reporting year 2025; not a same-period state assessment.

Licensed beds by care type · 2022 · 2022-01-01–2022-12-31

Preserved utilization workbook · Page 1-6 · row 342

Field

Value

year

2022

begin

2022-01-01

end

2022-12-31

operated

Yes

beds

Open beds

Retained record fields
Field	Value
acute	366
psychiatric	90
chemical	0
skilledNursing	0
intermediateCare	0
developmentalCare	0

total

456

sourceRow

342

sourceId

AUR-2022

Licensed beds by care type · 2023 · 2023-01-01–2023-12-31

Preserved utilization workbook · Page 1-6 · row 344

Field

Value

year

2023

begin

2023-01-01

end

2023-12-31

operated

Yes

beds

Open beds

Retained record fields
Field	Value
acute	366
psychiatric	90
chemical	0
skilledNursing	0
intermediateCare	0
developmentalCare	0

total

456

sourceRow

344

sourceId

AUR-2023

Licensed beds by care type · 2024 · 2024-01-01–2024-12-31

Preserved utilization workbook · Page 1-6 · row 344

Field

Value

year

2024

begin

2024-01-01

end

2024-12-31

operated

Yes

beds

Open beds

Retained record fields
Field	Value
acute	366
psychiatric	90
chemical	0
skilledNursing	0
intermediateCare	0
developmentalCare	0

total

456

sourceRow

344

sourceId

AUR-2024

ED activity, specialty beds and diversion · records & history

2022 · 2022-01-01–2022-12-31

Download preserved workbook · Official source · HCAI 106364231 · source row 342

Retained record fields
Field	Value
year	2022
begin	2022-01-01
end	2022-12-31
operated	Yes
sourceId	AUR-2022
sourceRow	342
diversionReported	No
icuLicensed	48
nicuLicensed	30
perinatalLicensed	28
edStations	47
edNonAdmitVisits	61577
edAdmissions	11250
diversionHours	— UNKNOWN

2023 · 2023-01-01–2023-12-31

Download preserved workbook · Official source · HCAI 106364231 · source row 344

Retained record fields
Field	Value
year	2023
begin	2023-01-01
end	2023-12-31
operated	Yes
sourceId	AUR-2023
sourceRow	344
diversionReported	No
icuLicensed	48
nicuLicensed	30
perinatalLicensed	28
edStations	47
edNonAdmitVisits	95364
edAdmissions	8683
diversionHours	— UNKNOWN

2024 · 2024-01-01–2024-12-31

Download preserved workbook · Official source · HCAI 106364231 · source row 344

Retained record fields
Field	Value
year	2024
begin	2024-01-01
end	2024-12-31
operated	Yes
sourceId	AUR-2024
sourceRow	344
diversionReported	No
icuLicensed	48
nicuLicensed	30
perinatalLicensed	28
edStations	47
edNonAdmitVisits	73642
edAdmissions	11811
diversionHours	— UNKNOWN

CMS ED measures · records & history

CMS 050245 · ARROWHEAD REGIONAL MEDICAL CENTER · Download preserved CMS file · Official source

OP_18b · Average (median) time patients spent in the emergency department before leaving from the visit, excluding patients transferred to another facility or psychiatric care/mental health patients. A lower number of minutes is better · source row 11319

Retained record fields
Field	Value
value	204
raw	204
sample	418
footnote
start	2024-10-01
end	2025-09-30
sourceRow	11319
measureName	Average (median) time patients spent in the emergency department before leaving from the visit, excluding patients transferred to another facility or psychiatric care/mental health patients. A lower number of minutes is better

OP_18c · Average (median) time psychiatric/mental health patients spent in the emergency department before leaving from the visit. A lower number of minutes is better · source row 11320

Retained record fields
Field	Value
value	154
raw	154
sample	45
footnote
start	2024-10-01
end	2025-09-30
sourceRow	11320
measureName	Average (median) time psychiatric/mental health patients spent in the emergency department before leaving from the visit. A lower number of minutes is better

OP_18d · Average (median) time patients spent in the emergency department before being transferred to another facility. A lower number of minutes is better · source row 11321

Retained record fields
Field	Value
value	— UNKNOWN
raw	Not Available
sample	Not Available
footnote	1
start	2024-10-01
end	2025-09-30
sourceRow	11321
measureName	Average (median) time patients spent in the emergency department before being transferred to another facility. A lower number of minutes is better

OP_22 · Left before being seen · source row 11322

Retained record fields
Field	Value
value	1
raw	1
sample	93714
footnote
start	2024-01-01
end	2024-12-31
sourceRow	11322
measureName	Left before being seen

Ambulance offload · records & history
Arrowhead Regional Medical Center · CEMSIS 20019 · unique normalized hospital / retained CMS name + EMS geography
Download preserved report · Official report
Record 1 · 2024-10
Retained record fields
Field Value
month 2024-10
minutes 23.75
offloadCount 1129
countPage 32
rawTime 0:23:45
sourceId EMSA-APOT-JUNE2025
page 19
row 47
Record 2 · 2024-11
Retained record fields
Field Value
month 2024-11
minutes 21.633333333333333
offloadCount 1045
countPage 37
rawTime 0:21:38
sourceId EMSA-APOT-JUNE2025
page 19
row 47
Record 3 · 2024-12
Retained record fields
Field Value
month 2024-12
minutes 22.316666666666666
offloadCount 1124
countPage 42
rawTime 0:22:19
sourceId EMSA-APOT-JUNE2025
page 19
row 47
Record 4 · 2025-01
Retained record fields
Field Value
month 2025-01
minutes 24.766666666666666
offloadCount 1047
countPage 47
rawTime 0:24:46
sourceId EMSA-APOT-JUNE2025
page 19
row 47
Record 5 · 2025-02
Retained record fields
Field Value
month 2025-02
minutes 23.55
offloadCount 971
countPage 52
rawTime 0:23:33
sourceId EMSA-APOT-JUNE2025
page 19
row 47
Record 6 · 2025-03
Retained record fields
Field Value
month 2025-03
minutes 20.616666666666667
offloadCount 1058
countPage 57
rawTime 0:20:37
sourceId EMSA-APOT-JUNE2025
page 19
row 47

CMS patient experience, infection, readmission & mortality records

CMS 050245 · ARROWHEAD REGIONAL MEDICAL CENTER · 400 NORTH PEPPER AVENUE, COLTON 92324 · unique normalized address + city + ZIP

Unplanned Hospital Visits - National · Preserved national benchmarks · SHA-256 42db9aba1b194c9c65cbba3db83a990ffa653795d38a037bc660f12f58fecf98
Complications and Deaths - National · Preserved national benchmarks · SHA-256 b5e488f242f3e577db0e5cc8223bf2964cf914b424464fba95976e2931d15dc6
Patient survey (HCAHPS) - National · Preserved national benchmarks · SHA-256 1168d562ee10f94eaef2d29e4e8571a9be912c6e27b8dc37b215ad4300d0d6ed
Timely and Effective Care - National · Preserved national benchmarks · SHA-256 9a9201b989acb29177312caf5c9340cf5c07bc7469f58a15b80fbc7eab3636de
HCAHPS National · November 26, 2025 archive · Preserved national benchmarks · SHA-256 4b9d43013c67022783fd5cb4fc12fb8076afb084cc774644586093d1843f04af
HCAHPS · nurse communication · released 2026-08-13 · Preserved CSV (gzip) · Release metadata
File checksums
CSV SHA-256: b70e598f29552df302e30ed649d178abd1b3d3c868ae97cf8e55453dd33898fc
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HCAHPS · legacy responsiveness · released 2025-11-26 · Preserved CSV (gzip) · Release metadata
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Healthcare-associated infections · released 2026-08-13 · Preserved CSV (gzip) · Release metadata
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CMS unplanned readmissions · released 2026-09-30 · Preserved CSV (gzip) · Release metadata
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CMS 30-day mortality · released 2026-09-30 · Preserved CSV (gzip) · Release metadata
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CSV SHA-256: 2f7112969e2de2a015af8574848973dc48595ca6f2fe032e5f0932c515d5f59a
Gzip SHA-256: 04b606e8f24603cc6711bd630abc02fee2ee707d81a529360c72433806b180ce

Exact CMS records · reporting unit 050245
Measure	Reported value	Period	Source / row	CMS footnotes
H_COMP_1_A_PPatients who reported that their nurses "Always" communicated well	76	2024-10-01–2025-09-30	hcahps / 26590	None
H_COMP_3_A_PPatients who reported that they "Always" received help as soon as they wanted	59	2024-01-01–2024-12-31	responsiveness / 36579	None
HAI_1_SIRCentral Line Associated Bloodstream Infection (ICU + select Wards)	0.729	2024-10-01–2025-09-30	hai / 14083	None
HAI_1_NUMERATORCentral Line Associated Bloodstream Infection (ICU + select Wards): Observed Cases	8	2024-10-01–2025-09-30	hai / 14082	None
HAI_1_ELIGCASESCentral Line Associated Bloodstream Infection (ICU + select Wards): Predicted Cases	10.968	2024-10-01–2025-09-30	hai / 14081	None
HAI_1_CILOWERCentral Line Associated Bloodstream Infection (ICU + select Wards): Lower Confidence Limit	0.339	2024-10-01–2025-09-30	hai / 14078	None
HAI_1_CIUPPERCentral Line Associated Bloodstream Infection (ICU + select Wards): Upper Confidence Limit	1.385	2024-10-01–2025-09-30	hai / 14079	None
HAI_2_SIRCatheter Associated Urinary Tract Infections (ICU + select Wards)	0.858	2024-10-01–2025-09-30	hai / 14089	None
HAI_2_NUMERATORCatheter Associated Urinary Tract Infections (ICU + select Wards): Observed Cases	16	2024-10-01–2025-09-30	hai / 14088	None
HAI_2_ELIGCASESCatheter Associated Urinary Tract Infections (ICU + select Wards): Predicted Cases	18.648	2024-10-01–2025-09-30	hai / 14087	None
HAI_2_CILOWERCatheter Associated Urinary Tract Infections (ICU + select Wards): Lower Confidence Limit	0.508	2024-10-01–2025-09-30	hai / 14084	None
HAI_2_CIUPPERCatheter Associated Urinary Tract Infections (ICU + select Wards): Upper Confidence Limit	1.364	2024-10-01–2025-09-30	hai / 14085	None
HAI_3_SIRSSI - Colon Surgery	0.245	2024-10-01–2025-09-30	hai / 14095	None
HAI_3_NUMERATORSSI - Colon Surgery: Observed Cases	1	2024-10-01–2025-09-30	hai / 14094	None
HAI_3_ELIGCASESSSI - Colon Surgery: Predicted Cases	4.074	2024-10-01–2025-09-30	hai / 14093	None
HAI_3_CILOWERSSI - Colon Surgery: Lower Confidence Limit	0.012	2024-10-01–2025-09-30	hai / 14090	None
HAI_3_CIUPPERSSI - Colon Surgery: Upper Confidence Limit	1.211	2024-10-01–2025-09-30	hai / 14091	None
HAI_4_SIRSSI - Abdominal Hysterectomy	Not Available	2024-10-01–2025-09-30	hai / 14101	13CMS cannot calculate
HAI_4_NUMERATORSSI - Abdominal Hysterectomy: Observed Cases	0	2024-10-01–2025-09-30	hai / 14100	None
HAI_4_ELIGCASESSSI - Abdominal Hysterectomy: Predicted Cases	0.490	2024-10-01–2025-09-30	hai / 14099	None
HAI_4_CILOWERSSI - Abdominal Hysterectomy: Lower Confidence Limit	Not Available	2024-10-01–2025-09-30	hai / 14096	13CMS cannot calculate
HAI_4_CIUPPERSSI - Abdominal Hysterectomy: Upper Confidence Limit	Not Available	2024-10-01–2025-09-30	hai / 14097	13CMS cannot calculate
HAI_5_SIRMRSA Bacteremia	0.790	2024-10-01–2025-09-30	hai / 14107	None
HAI_5_NUMERATORMRSA Bacteremia: Observed Cases	8	2024-10-01–2025-09-30	hai / 14106	None
HAI_5_ELIGCASESMRSA Bacteremia: Predicted Cases	10.122	2024-10-01–2025-09-30	hai / 14105	None
HAI_5_CILOWERMRSA Bacteremia: Lower Confidence Limit	0.367	2024-10-01–2025-09-30	hai / 14102	None
HAI_5_CIUPPERMRSA Bacteremia: Upper Confidence Limit	1.501	2024-10-01–2025-09-30	hai / 14103	None
HAI_6_SIRClostridium Difficile (C.Diff)	0.352	2024-10-01–2025-09-30	hai / 14113	None
HAI_6_NUMERATORClostridium Difficile (C.Diff): Observed Cases	18	2024-10-01–2025-09-30	hai / 14112	None
HAI_6_ELIGCASESClostridium Difficile (C.Diff): Predicted Cases	51.169	2024-10-01–2025-09-30	hai / 14111	None
HAI_6_CILOWERClostridium Difficile (C.Diff): Lower Confidence Limit	0.215	2024-10-01–2025-09-30	hai / 14108	None
HAI_6_CIUPPERClostridium Difficile (C.Diff): Upper Confidence Limit	0.545	2024-10-01–2025-09-30	hai / 14109	None
READM_30_AMIAcute Myocardial Infarction (AMI) 30-Day Readmission Rate	14.5CMS cohort: 72Lower estimate: Not AvailableHigher estimate: Not Available	2023-07-01–2025-06-30	readmissions / 5484	None
READM_30_HFHeart failure (HF) 30-Day Readmission Rate	20.8CMS cohort: 291Lower estimate: Not AvailableHigher estimate: Not Available	2023-07-01–2025-06-30	readmissions / 5487	None
READM_30_PNPneumonia (PN) 30-Day Readmission Rate	18.3CMS cohort: 292Lower estimate: Not AvailableHigher estimate: Not Available	2023-07-01–2025-06-30	readmissions / 5489	None
READM_30_COPDRate of readmission for chronic obstructive pulmonary disease (COPD) patients	20CMS cohort: 76Lower estimate: Not AvailableHigher estimate: Not Available	2023-07-01–2025-06-30	readmissions / 5486	None
READM_30_CABGRate of readmission for CABG	Not AvailableCMS cohort: Not AvailableLower estimate: Not AvailableHigher estimate: Not Available	2023-07-01–2025-06-30	readmissions / 5485	1Too few cases to report
READM_30_HIP_KNEERate of readmission after hip/knee replacement	Not AvailableCMS cohort: Not AvailableLower estimate: Not AvailableHigher estimate: Not Available	2023-07-01–2025-06-30	readmissions / 5488	1Too few cases to report
MORT_30_AMIDeath rate for heart attack patients	12.2CMS cohort: 28Lower estimate: Not AvailableHigher estimate: Not Available	2022-07-01–2025-06-30	mortality / 7824	None
MORT_30_HFDeath rate for heart failure patients	8.9CMS cohort: 79Lower estimate: Not AvailableHigher estimate: Not Available	2022-07-01–2025-06-30	mortality / 7827	None
MORT_30_PNDeath rate for pneumonia patients	14.3CMS cohort: 113Lower estimate: Not AvailableHigher estimate: Not Available	2022-07-01–2025-06-30	mortality / 7828	None
MORT_30_COPDDeath rate for COPD patients	Not AvailableCMS cohort: Not AvailableLower estimate: Not AvailableHigher estimate: Not Available	2022-07-01–2025-06-30	mortality / 7826	1Too few cases to report
MORT_30_CABGDeath rate for CABG surgery patients	Not AvailableCMS cohort: Not AvailableLower estimate: Not AvailableHigher estimate: Not Available	2022-07-01–2025-06-30	mortality / 7825	1Too few cases to report
MORT_30_STKDeath rate for stroke patients	17.7CMS cohort: 176Lower estimate: Not AvailableHigher estimate: Not Available	2023-07-01–2025-06-30	mortality / 7829	None
HAI_1_DOPCCentral Line Associated Bloodstream Infection: Number of Device Days	9427	2024-10-01–2025-09-30	hai / 14080	None
HAI_2_DOPCCatheter Associated Urinary Tract Infections (ICU + select Wards): Number of Urinary Catheter Days	11725	2024-10-01–2025-09-30	hai / 14086	None
HAI_3_DOPCSSI - Colon Surgery: Number of Procedures	127	2024-10-01–2025-09-30	hai / 14092	None
HAI_4_DOPCSSI - Abdominal Hysterectomy: Number of Procedures	52	2024-10-01–2025-09-30	hai / 14098	None
HAI_5_DOPCMRSA Bacteremia: Patient Days	133959	2024-10-01–2025-09-30	hai / 14104	None
HAI_6_DOPCClostridium Difficile (C.Diff): Patient Days	109398	2024-10-01–2025-09-30	hai / 14110	None

CMS footnote definitions · HCAHPS survey versions

2022–2024 annual nursing history · source records & calculations

HCAI 106364231 · annual financial reporting unit
Report	Reporting period	Productive RN hours	Patient days	Contract RN hours	Nursing hours
2022	2021-07-01–2022-06-30	1,612,786	131,318	359,975	2,388,551
2023	2022-07-01–2023-06-30	1,631,395	133,675	576,865	2,858,388
2024	2023-07-01–2024-06-30	1,739,552	134,050	373,710	2,890,961

RN hours per patient day: PRD_HR_RN ÷ DAY_TOT. Contract RN share: CNT_HR_RN ÷ (PRD_HR_RN + PRD_HR_LVN + PRD_HR_AID + CNT_HR_RN).

2022 HCAI annual financial records · Preserved source · API record ID 32 · Audited · ComparableSHA-256: a79841850b69181682634b9cf5baafc9886fc80761f7ef7bd18281d87c488e8e
2023 HCAI annual financial records · Preserved source · API record ID 32 · Audited · ComparableSHA-256: 50ecefcc9e0613b9c65c7f292acbb5ea45d82205d0ec651ee7a42c153143a4ba
2024 HCAI annual financial records · Preserved source · HADR 01-01-2024 to 12-31-2024 row 34 · Audited · ComparableSHA-256: 0fcc4c3c52f335adc63699cf65d5ecbe28b94bb2d20433508cfe799e82541e26

Licensed care categories · 2022–2024 history & source rows
Licensed beds · annual utilization reporting unit
Care type 2022 2023 2024
Acute care 366 366 366
Psychiatric 90 90 90
Reported total 456 456 456
- 2022 preserved utilization workbook · Page 1-6 · row 342 · HCAI 106364231
- 2023 preserved utilization workbook · Page 1-6 · row 344 · HCAI 106364231
- 2024 preserved utilization workbook · Page 1-6 · row 344 · HCAI 106364231
2024 HCAI selected annual financial reports · RN hours and patient-day care mix · Preserved workbook
RN comparison calculation & reporting scope
Unweighted median of hospital report ratios PRD_HR_RN / DAY_TOT. Middle 50%: inclusive linear-interpolated 25th and 75th percentiles. Same 2024 selected-report file; audited Comparable reports, 365 or 366 days, majority (>50%) patient-day care group, exact unique HCAI IDs, reconciled care-day totals and existing CNO ratio. Includes reported zero RN hours; excludes missing values. No reference for mixed care-day groups or cohorts smaller than eight.
HCAI 106364231 · HADR 01-01-2024 to 12-31-2024 · row 34 · Audited · 2023-07-01–2024-06-30
Outlier screen: ratio above the care-group upper quartile plus three interquartile ranges.
Productive RN hours: 1,739,552 ÷ total patient days: 134,050
- Acute care: 111,712 patient days
- Psychiatric: 22,338 patient days
- Chemical dependency: 0 patient days
- Rehabilitation: 0 patient days
- Long-term care: 0 patient days
- Residential: 0 patient days
Source SHA-256: 0fcc4c3c52f335adc63699cf65d5ecbe28b94bb2d20433508cfe799e82541e26
Oct 2024–Mar 2025 · EMSA ambulance offload history · page 19 · Preserved report
Offload hospital identity & source times
Arrowhead Regional Medical Center · ICEMA · CEMSIS 20019 · unique normalized hospital / retained CMS name + EMS geography
- Oct 2024: 0:23:45 · 90th percentile · 1,129 qualifying offloads · page 19 · count page 32
- Nov 2024: 0:21:38 · 90th percentile · 1,045 qualifying offloads · page 19 · count page 37
- Dec 2024: 0:22:19 · 90th percentile · 1,124 qualifying offloads · page 19 · count page 42
- Jan 2025: 0:24:46 · 90th percentile · 1,047 qualifying offloads · page 19 · count page 47
- Feb 2025: 0:23:33 · 90th percentile · 971 qualifying offloads · page 19 · count page 52
- Mar 2025: 0:20:37 · 90th percentile · 1,058 qualifying offloads · page 19 · count page 57
CMS ED measures · reporting unit 050245 · ARROWHEAD REGIONAL MEDICAL CENTER · Preserved file
CMS values, dates & identity match
400 NORTH PEPPER AVENUE, COLTON 92324 · unique normalized address + city + ZIP
- OP_18b: 204 · 2024-10-01–2025-09-30 · sample 418
- OP_18c: 154 · 2024-10-01–2025-09-30 · sample 45
- OP_18d: Not Available · 2024-10-01–2025-09-30 · sample Not Available · CMS footnote 1
- OP_22: 1 · 2024-01-01–2024-12-31 · sample 93714
Preserved hospital identities · CMS footnote definitions
2022-01-01–2022-12-31 · HCAI licensed specialty beds, ED activity & diversion · Preserved file
2023-01-01–2023-12-31 · HCAI licensed specialty beds, ED activity & diversion · Preserved file
2024-01-01–2024-12-31 · HCAI licensed specialty beds, ED activity & diversion · Preserved file
2024 contract RN share calculation
Nursing-hour denominator
Contract RN hours ÷ (productive RN + productive LVN + productive aide + contract RN hours). HCAI fields: CNT_HR_RN ÷ (PRD_HR_RN + PRD_HR_LVN + PRD_HR_AID + CNT_HR_RN).
Productive FTE calculation · hours ÷ 2,080
2024 HCAI annual financial / RN labor
2025 California capacity record

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Research record, provenance & reporting scope

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Public Record Profile · No state call

Arrowhead Regional Medical Center

San Bernardino County · HCAI 106364231

Profile statusLISTED — NOT YET REVIEWEDDescriptive profile · two source layers2024 financial filing audited2024 workforce record available2025 capacity record available

What this page can show2024 nursing labor and 2025 capacity, reported separately.

What the public record reports

What is reported?

This facility is listed, but its records have not received the additional hospital-specific review shown on reviewed profiles.

Reported RN labor1,739,552 productive RN hours.

1,739,552Hospital-wide productive RN hours · 2024

Contract RN share12.9% of reported RN labor.

12.9%Agency, registry, or contract RN share · 2024

Reported RN intensity13 RN hours per patient day.

13Hospital-wide annual proxy · 2024

Reported capacity436 staffed beds.

436 → 436Available → staffed beds · 2025

Evidence trail

Where the numbers came from.

Facility identity

CLEAR — UNIQUE ID MATCH. This page is anchored to HCAI facility ID 106364231.

Open official facility source ↗

Workforce source

2024 productive RN hours and contract-RN measures come from the HCAI hospital financial/workforce reporting layer.

Open HCAI hospital financials ↗

Capacity source

2025 licensed, available, and staffed-bed records are a separate capacity layer with its own reporting scope.

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Next evidence step

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Use the gap

What changed in patient demand, staffed capacity, and permanent RN coverage during the same reporting period—and what happened on my unit?

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Field	Value
month	2024-10
minutes	23.75
offloadCount	1129
countPage	32
rawTime	0:23:45
sourceId	EMSA-APOT-JUNE2025
page	19
row	47

Field	Value
month	2024-11
minutes	21.633333333333333
offloadCount	1045
countPage	37
rawTime	0:21:38
sourceId	EMSA-APOT-JUNE2025
page	19
row	47

Field	Value
month	2024-12
minutes	22.316666666666666
offloadCount	1124
countPage	42
rawTime	0:22:19
sourceId	EMSA-APOT-JUNE2025
page	19
row	47

Field	Value
month	2025-01
minutes	24.766666666666666
offloadCount	1047
countPage	47
rawTime	0:24:46
sourceId	EMSA-APOT-JUNE2025
page	19
row	47

Field	Value
month	2025-02
minutes	23.55
offloadCount	971
countPage	52
rawTime	0:23:33
sourceId	EMSA-APOT-JUNE2025
page	19
row	47

Field	Value
month	2025-03
minutes	20.616666666666667
offloadCount	1058
countPage	57
rawTime	0:20:37
sourceId	EMSA-APOT-JUNE2025
page	19
row	47