🏥 Priscilla Chan & Mark Zuckerberg San Francisco General Hospital & Trauma Center

San Francisco County · HCAI 106380939

1001 POTRERO AVENUE, SAN FRANCISCO 94110

Open · Hospital facility · roster 2026-10-01

Acute care + LTC + other care reporting unit

Hospital Snapshot

The available data, together. Tap a section to open its history and sources.

↑ Increasing · ↓ Decreasing · → Stable · Provisional = filing still in process

Read the arrows

Trends: ↑ increasing, ↓ decreasing, → stable over the dates shown. Provisional means a filing is still in process.

CMS / CDPH comparisons: ↑ above, ↓ below, ↔ equal to the national number or the source reports no difference. The label identifies which comparison is shown.

—: no matched comparison.

👩‍⚕️ RN staffing

Acute care + LTC + other care reporting unit · RN hours / patient day: 17.59↑
Productive RN hours: 1,949,469
RN-only FTEs · productive, calculated: 937.24

History & details →

✈️ Travelers / agency

Contract RN hours / reported nursing hours: 9.6%↑
Contract RN hours: 244,782

History & details →

🛏️ Beds & capacity

🏥 Reported licensed beds: 397
🛏️ Reported staffed beds: 304—
⚙️ Operational beds: — UNKNOWN
🛏️ Reported available beds: 397
❤️ Licensed ICU beds: 58
👶 Licensed NICU beds: 13
🤰 Licensed perinatal beds: 21
🚑 ED treatment stations: 59

Licensed care types · 2024 reporting unit

Acute care: 284
Psychiatric: 83
Skilled nursing / LTC: 30

History & details →

🚑 ED & hospital pressure

🚑 ED encounters · admitted + non-admitted: 61,473
🛏️ ED admissions: 12,346
⏱️ Median ED stay · excludes psych / transfers: 300 min↑
⏱️ Psychiatric / mental-health ED stay · median: 64 min↓
⏱️ ED stay before transfer · median: 416 min↑
🚑 Left before being seen: 7%↑
⏱️ Ambulance offload · 90th percentile: 33.93 min
🚨 Reported diversion hours: 3,847 hours
⏱️ Boarding / wait time: — UNKNOWN

History & details →

🔄 Services & changes

Documented service changes: Service review not documented

History & details →

👥 Turnover & working conditions

Acute-hospital RN turnover: — UNKNOWN
RN vacancies: — UNKNOWN

Pay, overtime, orientation and contract records →

History & details →

💬 Patient experience

Nurses communicated well · Always: 73%↓
Help as soon as wanted · Always · legacy measure: 56%↓

History & details →

🦠 Infections · CMS ratios

Central-line bloodstream infections · CLABSI · SIR: 0.370↓CMS: lower than national benchmark · better
Catheter-associated urinary infections · CAUTI · SIR: 0.449↓CMS: lower than national benchmark · better
MRSA bloodstream infections · SIR: 0.709↔CMS: no different from national benchmark
C. diff infections · SIR: 0.538↓CMS: lower than national benchmark · better
Surgical-site infections · colon surgery · SIR: 1.769↔CMS: no different from national benchmark
Surgical-site infections · hysterectomy · SIR: Not calculable

History & details →

🏥 Readmissions & mortality

30-day readmissions

Heart attack: 14.7%↑
Heart failure: 22.1%↑
Pneumonia: 18.2%↑
COPD: 20.2%↑
Coronary bypass surgery: — UNKNOWN
Hip/knee replacement: 6.1%↑

30-day mortality

Heart attack: 12.2%↑
Heart failure: 7.5%↓
Pneumonia: 14.5%↓
COPD: 7.2%↓
Coronary bypass surgery: — UNKNOWN
Stroke: 10.3%↓

History & details →

📈 Workload & complete records

Patient days, discharges, care mix and workload history.

🔎 All sources →History & details →

Explore history & sources

Before you take the job

Open details

Charge-nurse patient assignment — UNKNOWN · charge availability affects every nurse’s backupIs the charge nurse free of a patient assignment on this unit? If not, is it a partial or full assignment, how many patients, and how often? What dedicated RN/LVN support is provided, and who covers charge duties during emergencies?Source →
RN hours / patient day: 17.59 · 2024Who covers call-outs and breaks on this unit?Source →
Contract RN share of nursing hours: 9.6% · 2024How many agency RNs are here now? How long is orientation?Source →
Current unit turnover / vacancies — UNKNOWNWhat is this unit’s RN turnover over the last year? How many RN vacancies?Source →

↑ Back to snapshot

👥 Turnover & working conditions

Open details

Who stays? Who leaves?

Acute-hospital RN turnover: — UNKNOWN
RN vacancies: — UNKNOWN

Pay, overtime, orientation & contract

RN overtime: UNKNOWN — no matched RN-specific hours
Current RN wage scale: UNKNOWN — no matched current scale
Orientation: UNKNOWN — no matched unit policy
Contract provisions: UNKNOWN — no executed local contract reviewed

↑ Back to snapshot

📈 Workload & patient demand

Open details

📈 Workload, Staffing & Capacity

2022–2024: ED encounters increased from 53,459 to 61,473.

🚑 ED activity · ↑ 15.0%

ED history & measures → · 🔎 Sources →

↑ Back to snapshot

👩‍⚕️ RN Staffing

Open details

Annual RN labor inputs · all retained years

Annual financial reporting unit · source-reported inputs
Reporting period	Productive RN hours	Contract RN hours	Patient days	Filing status	Source
2021-07-01–2022-06-30	1,719,403	64,557	105,018	Audited	Preserved fileAPI record ID 444
2022-07-01–2023-06-30	1,865,630	132,289	113,806	Audited	Preserved fileAPI record ID 447
2023-07-01–2024-06-30	1,949,469	244,782	110,842	Audited	Preserved fileHADR 01-01-2024 to 12-31-2024 row 445

Full source records & reporting scope →

🔎 Records & complete history →

Acute care + LTC + other care reporting unit · RN hours / patient day

17.59

2023-07-01–2024-06-30📈 Trend: ↑ Increasing · 2022–2024

California peer comparison

Peer median: 14.85
Typical reported range · middle 50%: 11.14–19.49

RN hours / patient day · 191 audited 2024 reports

Mostly acute-care patient days

79.0% of this report’s patient days: acute care

Within the typical reported range

🔎 Comparison source & calculation

Productive RN hours

1,949,469

2023-07-01–2024-06-30

RN-only FTEs · productive, calculated

937.24

2023-07-01–2024-06-30 · productive RN hours ÷ 2,080

📈 RN hours per patient day · annual reports

RN hours per patient day · annual reports · RN hours / patient day
Period	RN hours / patient day
2022	16.37
2023	16.39
2024	17.59

2022–2024 pattern: RN hours per patient day went from 16.37 to 17.59.

↑ Back to snapshot

✈️ Travelers / Agency Nursing

Open details

🔎 Records & complete history →

Contract RN hours / reported nursing hours: 9.6%
Contract RN hours: 244,782

📈 Contract RN share of nursing hours · annual reports

Contract RN share of nursing hours · annual reports · % of nursing hours
Period	% of nursing hours
2022	3.06
2023	5.6
2024	9.58

2022–2024 pattern: contract RN share went from 3.1% to 9.6%.

2018–2019 baseline: 2.2%.

↑ Back to snapshot

🛏️ Beds & Capacity

Open details

Which kind of bed capacity is reported?

What do these bed counts mean?

🏥 Licensed: Authorized bed capacity under the facility license.
🛏️ Staffed: Beds the hospital reports having personnel to operate during the reporting period.
⚙️ Operational: Beds open and equipped for patient care at a stated time.
📋 Reported available: The source’s available-bed count for its dated reporting period. Live availability means an empty, staffed bed ready to accept a patient now.

🔎 Records & complete history →

Licensed beds by care type · 2024

🛏️ Acute care licensed beds: 284
🛏️ Psychiatric licensed beds: 83
🛏️ Skilled nursing / LTC licensed beds: 30
🏥 Total licensed beds · reporting unit: 397

🔎 2024 annual utilization · source & history

🏥 Reported licensed beds: 397
🛏️ Reported staffed beds: 304
⚙️ Operational beds: — UNKNOWN
🛏️ Reported available beds: 397
❤️ Licensed ICU beds: 58
👶 Licensed NICU beds: 13
🤰 Licensed perinatal beds: 21
🚑 ED treatment stations: 59

📈 Licensed specialty-bed history

Licensed beds · annual utilization
Licensed beds	2022	2023	2024
❤️ ICU	58	58	58
👶 NICU	13	13	13
🤰 Perinatal	21	21	21

📈 ED treatment stations · December 31

ED treatment stations · December 31 · Stations
Period	Stations
2022	59
2023	59
2024	59

↑ Back to snapshot

🚑 ED & Hospital Pressure

Open details

🔎 Records & complete history →

🚑 ED encounters · admitted + non-admitted: 61,473
🛏️ ED admissions: 12,346
⏱️ Median ED stay · excludes psych / transfers: 300 min↑
⏱️ Psychiatric / mental-health ED stay · median: 64 min↓
⏱️ ED stay before transfer · median: 416 min↑
🚑 Left before being seen: 7%↑
⏱️ Ambulance offload · 90th percentile: 33.93 min
🚨 Reported diversion hours: 3,847 hours
⏱️ Boarding / wait time: — UNKNOWN

📈 Ambulance offload · 90th percentile · Oct 2024–Mar 2025

Ambulance offload · 90th percentile · Oct 2024–Mar 2025 · Minutes
Period	Minutes
Oct 2024	35.13
Nov 2024	36.42
Dec 2024	37.2
Jan 2025	37.4
Feb 2025	37
Mar 2025	36.42

📈 ED encounters · admitted + non-admitted

ED encounters · admitted + non-admitted · Encounters
Period	Encounters
2022	53,459
2023	59,824
2024	61,473

📈 Reported diversion hours

Reported diversion hours · Hours
Period	Hours
2022	5,602
2023	4,113
2024	3,847

↑ Back to snapshot

🔄 Services & Changes

Open details

Service review not documented

All documented service changes →↑ Back to snapshot

💬 Patient experience

Open details

Patient Experience

CMS reporting unit 050228 · ZUCKERBERG SAN FRANCISCO GENERAL HOSP & TRAUMA CTR

Patients who answered “Always”

Nurses communicated well: 73%↓Below national rate 80% · numerical comparison
Received help as soon as wanted: 56%↓Below national rate 67% · numerical comparison

🔎 Measure records & sources →

↑ Back to snapshot

🦠 Infections · CMS ratios

Open details

Infections · CMS

CMS reporting unit 050228 · ZUCKERBERG SAN FRANCISCO GENERAL HOSP & TRAUMA CTR

Infections · standardized infection ratio (SIR)

Central-line bloodstream infections · CLABSI · SIR: 0.370↓CMS: lower than national benchmark · better
Catheter-associated urinary infections · CAUTI · SIR: 0.449↓CMS: lower than national benchmark · better
MRSA bloodstream infections · SIR: 0.709↔CMS: no different from national benchmark
C. diff infections · SIR: 0.538↓CMS: lower than national benchmark · better
Surgical-site infections · colon surgery · SIR: 1.769↔CMS: no different from national benchmark
Surgical-site infections · hysterectomy · SIR: Not calculable

🔎 Measure records & sources →

↑ Back to snapshot

🏥 Readmissions & mortality

Open details

Readmissions & Mortality

CMS reporting unit 050228 · ZUCKERBERG SAN FRANCISCO GENERAL HOSP & TRAUMA CTR

Unplanned readmissions within 30 days

Heart attack: 14.7%↑Above national rate 14.4% · numerical comparison
Heart failure: 22.1%↑Above national rate 21.3% · numerical comparison
Pneumonia: 18.2%↑Above national rate 17.3% · numerical comparison
COPD: 20.2%↑Above national rate 20% · numerical comparison
Coronary bypass surgery: — UNKNOWN
Hip/knee replacement: 6.1%↑Above national rate 5.8% · numerical comparison

Deaths within 30 days

Heart attack: 12.2%↑Above national rate 11.9% · numerical comparison
Heart failure: 7.5%↓Below national rate 11.1% · numerical comparison
Pneumonia: 14.5%↓Below national rate 15.2% · numerical comparison
COPD: 7.2%↓Below national rate 8.6% · numerical comparison
Coronary bypass surgery: — UNKNOWN
Stroke: 10.3%↓Below national rate 11.9% · numerical comparison

🔎 Measure records & sources →

↑ Back to snapshot

🔎 Sources

Open details

HCAI facility roster · 2026-10-01 · source row 397 · Retained roster
Download this hospital’s retained records and history (JSON)HCAI 106380939 · dates, source locators and original values included

RN labor and workload · records & history

RN trend comparison: eligible. Contract-share trend comparison: eligible.

2022 · 2021-07-01–2022-06-30 · Audited

Download preserved source · Official source · API record ID 444

Field

Value

year

2022

begin

2021-07-01

end

2022-06-30

reportDays

365

filing

Audited

type

Comparable

sourceRecord

444

name

ZUCKERBERG SAN FRANCISCO GENERAL HOSPITAL & TRAUMA CENTER

county

San Francisco

rnHours

1719403

patientDays

105018

ratio

16.37245995924508

components

Open components

Retained record fields
Field	Value
PRD_HR_RN	1719403
PRD_HR_LVN	59522
PRD_HR_AID	267485
CNT_HR_RN	64557

nursingHours

2110967

contractShare

0.030581719183672695

careDays

Open careDays

Retained record fields
Field	Value
DAY_ACUTE	78399
DAY_PSYCH	16540
DAY_CHEM	0
DAY_REHAB	0
DAY_LTC	10079
DAY_RESDNT	0

2023 · 2022-07-01–2023-06-30 · Audited

Download preserved source · Official source · API record ID 447

Field

Value

year

2023

begin

2022-07-01

end

2023-06-30

reportDays

365

filing

Audited

type

Comparable

sourceRecord

447

name

ZUCKERBERG SAN FRANCISCO GENERAL HOSPITAL & TRAUMA CENTER

county

San Francisco

rnHours

1865630

patientDays

113806

ratio

16.3930724214892

components

Open components

Retained record fields
Field	Value
PRD_HR_RN	1865630
PRD_HR_LVN	65578
PRD_HR_AID	296832
CNT_HR_RN	132289

nursingHours

2360329

contractShare

0.056046847706400255

careDays

Open careDays

Retained record fields
Field	Value
DAY_ACUTE	86174
DAY_PSYCH	17279
DAY_CHEM	0
DAY_REHAB	0
DAY_LTC	10353
DAY_RESDNT	0

2024 · 2023-07-01–2024-06-30 · Audited

Download preserved source · Official source · HADR 01-01-2024 to 12-31-2024 row 445

Field

Value

year

2024

begin

2023-07-01

end

2024-06-30

reportDays

366

filing

Audited

type

Comparable

sourceRecord

445

name

ZUCKERBERG SAN FRANCISCO GENERAL HOSPITAL & TRAUMA CENTER

county

San Francisco

rnHours

1949469

patientDays

110842

ratio

17.587818696883854

components

Open components

Retained record fields
Field	Value
PRD_HR_RN	1949469
PRD_HR_LVN	64181
PRD_HR_AID	297632
CNT_HR_RN	244782

nursingHours

2556064

contractShare

0.09576520775692628

careDays

Open careDays

Retained record fields
Field	Value
DAY_ACUTE	87605
DAY_PSYCH	13491
DAY_CHEM	0
DAY_REHAB	0
DAY_LTC	9746
DAY_RESDNT	0

Current CNO profile record · reported labor fields

Preserved 2024 financial workbook

Retained record fields
Field	Value
rnHours	1949469
contractHours	244782
contractShare	0.09577
rnPerPatientDay	17.58782
baseline	0.02168
history	UNIQUE
filing	Audited

Beds and capacity · records & history

Official facility identity, campus scope & licensed beds · 2026-10-01

Official HCAI roster · Retained source · row 397

Field

Value

officialName

PRISCILLA CHAN & MARK ZUCKERBERG SAN FRANCISCO GENERAL HOSPITAL & TRAUMA CENTER

county

San Francisco

city

SAN FRANCISCO

address

1001 POTRERO AVENUE

zip

94110

level

Parent Facility

category

General Acute Care Hospital

status

Open

statusEffective

1953-07-01

licensedBeds

397

erServiceLevel

Emergency - Comprehensive

licenseNumber

220000063

rosterDate

2026-10-01

checkedOn

2026-10-12

sourceRow

397

officialUrl

https://data.chhs.ca.gov/dataset/licensed-healthcare-facility-listing

sourceFile

/downloads/coverage/hcai-current-20261001.json.gz

aliases

Open aliases

Record 1

PRISCILLA CHAN AND MARK ZUCKERBERG SAN FRANCISCO GENERAL HOSPITAL AND TRAUMA CENTER

Record 2

SAN FRANCISCO GENERAL HOSPITAL D/P APH

Record 3

SAN FRANCISCO GENERAL HOSPITAL D/P SNF

Record 4

SAN FRANCISCO GENERAL HOSPITAL RENAL CENTER

parentId

— UNKNOWN

parentName

— UNKNOWN

cdphFacilityType

GENERAL ACUTE CARE HOSPITAL

crosswalkRows

Open crosswalkRows

Record 1

Retained record fields
Field	Value
_id	2817
LICENSED_CERTIFIED	LICENSED AND CERTIFIED
ELMS_FACID	220000019
LICENSE_NUMBER	220000063
LICENSE_STATUS_DESCRIPTION	ACTIVE
PERM_ID	12463
HCAI_ID	106380939
ASPEN_FACID	CA220000019
CCN	050228
NPI	1164609962
ASPEN_STATUS	ACTIVE
FACNAME	PRISCILLA CHAN AND MARK ZUCKERBERG SAN FRANCISCO GENERAL HOSPITAL AND TRAUMA CENTER
FAC_TYPE_DESCRIPTION	GENERAL ACUTE CARE HOSPITAL
FAC_FDR	GENERAL ACUTE CARE HOSPITAL
FAC_FAC_RELATIONSHIP	Parent
ELMS_PARENT_FACID	— UNKNOWN

Record 2

Retained record fields
Field	Value
_id	2882
LICENSED_CERTIFIED	LICENSED AND CERTIFIED
ELMS_FACID	220000531
LICENSE_NUMBER	220000063
LICENSE_STATUS_DESCRIPTION	ACTIVE
PERM_ID	12463
HCAI_ID	106380939
ASPEN_FACID	CA220000019
CCN	050228
NPI	1164609962
ASPEN_STATUS	ACTIVE
FACNAME	SAN FRANCISCO GENERAL HOSPITAL D/P APH
FAC_TYPE_DESCRIPTION	ACUTE PSYCHIATRIC HOSPITAL
FAC_FDR	ACUTE PSYCHIATRIC HOSPITAL
FAC_FAC_RELATIONSHIP	Distinct Part
ELMS_PARENT_FACID	220000019

Record 3

Retained record fields
Field	Value
_id	2898
LICENSED_CERTIFIED	LICENSED AND CERTIFIED
ELMS_FACID	220000888
LICENSE_NUMBER	220000063
LICENSE_STATUS_DESCRIPTION	ACTIVE
PERM_ID	12463
HCAI_ID	106380939
ASPEN_FACID	CA220000853
CCN	555660
NPI	1285677518
ASPEN_STATUS	ACTIVE
FACNAME	SAN FRANCISCO GENERAL HOSPITAL D/P SNF
FAC_TYPE_DESCRIPTION	SKILLED NURSING FACILITY
FAC_FDR	SKILLED NURSING FACILITY
FAC_FAC_RELATIONSHIP	Distinct Part
ELMS_PARENT_FACID	220000019

Record 4

Retained record fields
Field	Value
_id	2984
LICENSED_CERTIFIED	LICENSED AND CERTIFIED
ELMS_FACID	220001189
LICENSE_NUMBER	220000063
LICENSE_STATUS_DESCRIPTION	ACTIVE
PERM_ID	12463
HCAI_ID	106380939
ASPEN_FACID	CA220001189
CCN	052397
NPI	1164465548
ASPEN_STATUS	ACTIVE
FACNAME	SAN FRANCISCO GENERAL HOSPITAL RENAL CENTER
FAC_TYPE_DESCRIPTION	END STAGE RENAL DISEASE
FAC_FDR	CHRONIC DIALYSIS CLINIC
FAC_FAC_RELATIONSHIP	Other Certifiable Part
ELMS_PARENT_FACID	220000019

addedByCoverageAudit

false

Retained record fields
Field	Value
licensedBeds	397
staffedBeds	304
availableBeds	397
reportingYear	2025
scope	Workforce reporting year 2024; capacity reporting year 2025; not a same-period state assessment.

Licensed beds by care type · 2022 · 2022-01-01–2022-12-31

Preserved utilization workbook · Page 1-6 · row 382

Field

Value

year

2022

begin

2022-01-01

end

2022-12-31

operated

Yes

beds

Open beds

Retained record fields
Field	Value
acute	284
psychiatric	83
chemical	0
skilledNursing	30
intermediateCare	0
developmentalCare	0

total

397

sourceRow

382

sourceId

AUR-2022

Licensed beds by care type · 2023 · 2023-01-01–2023-12-31

Preserved utilization workbook · Page 1-6 · row 386

Field

Value

year

2023

begin

2023-01-01

end

2023-12-31

operated

Yes

beds

Open beds

Retained record fields
Field	Value
acute	284
psychiatric	83
chemical	0
skilledNursing	30
intermediateCare	0
developmentalCare	0

total

397

sourceRow

386

sourceId

AUR-2023

Licensed beds by care type · 2024 · 2024-01-01–2024-12-31

Preserved utilization workbook · Page 1-6 · row 385

Field

Value

year

2024

begin

2024-01-01

end

2024-12-31

operated

Yes

beds

Open beds

Retained record fields
Field	Value
acute	284
psychiatric	83
chemical	0
skilledNursing	30
intermediateCare	0
developmentalCare	0

total

397

sourceRow

385

sourceId

AUR-2024

ED activity, specialty beds and diversion · records & history

2022 · 2022-01-01–2022-12-31

Download preserved workbook · Official source · HCAI 106380939 · source row 382

Retained record fields
Field	Value
year	2022
begin	2022-01-01
end	2022-12-31
operated	Yes
sourceId	AUR-2022
sourceRow	382
diversionReported	Yes
icuLicensed	58
nicuLicensed	13
perinatalLicensed	21
edStations	59
edNonAdmitVisits	42375
edAdmissions	11084
diversionHours	5602

2023 · 2023-01-01–2023-12-31

Download preserved workbook · Official source · HCAI 106380939 · source row 386

Retained record fields
Field	Value
year	2023
begin	2023-01-01
end	2023-12-31
operated	Yes
sourceId	AUR-2023
sourceRow	386
diversionReported	Yes
icuLicensed	58
nicuLicensed	13
perinatalLicensed	21
edStations	59
edNonAdmitVisits	47660
edAdmissions	12164
diversionHours	4113

2024 · 2024-01-01–2024-12-31

Download preserved workbook · Official source · HCAI 106380939 · source row 385

Retained record fields
Field	Value
year	2024
begin	2024-01-01
end	2024-12-31
operated	Yes
sourceId	AUR-2024
sourceRow	385
diversionReported	Yes
icuLicensed	58
nicuLicensed	13
perinatalLicensed	21
edStations	59
edNonAdmitVisits	49127
edAdmissions	12346
diversionHours	3847

CMS ED measures · records & history

CMS 050228 · ZUCKERBERG SAN FRANCISCO GENERAL HOSP & TRAUMA CTR · Download preserved CMS file · Official source

OP_18b · Average (median) time patients spent in the emergency department before leaving from the visit, excluding patients transferred to another facility or psychiatric care/mental health patients. A lower number of minutes is better · source row 10966

Retained record fields
Field	Value
value	300
raw	300
sample	324
footnote
start	2024-10-01
end	2025-09-30
sourceRow	10966
measureName	Average (median) time patients spent in the emergency department before leaving from the visit, excluding patients transferred to another facility or psychiatric care/mental health patients. A lower number of minutes is better

OP_18c · Average (median) time psychiatric/mental health patients spent in the emergency department before leaving from the visit. A lower number of minutes is better · source row 10967

Retained record fields
Field	Value
value	64
raw	64
sample	54
footnote
start	2024-10-01
end	2025-09-30
sourceRow	10967
measureName	Average (median) time psychiatric/mental health patients spent in the emergency department before leaving from the visit. A lower number of minutes is better

OP_18d · Average (median) time patients spent in the emergency department before being transferred to another facility. A lower number of minutes is better · source row 10968

Retained record fields
Field	Value
value	416
raw	416
sample	13
footnote
start	2024-10-01
end	2025-09-30
sourceRow	10968
measureName	Average (median) time patients spent in the emergency department before being transferred to another facility. A lower number of minutes is better

OP_22 · Left before being seen · source row 10969

Retained record fields
Field	Value
value	7
raw	7
sample	71165
footnote
start	2024-01-01
end	2024-12-31
sourceRow	10969
measureName	Left before being seen

Ambulance offload · records & history

Zuckerberg San Francisco General Hospital and Trauma Center · CEMSIS 20386 · explicit retained-identity alias + EMS geography

Download preserved report · Official report

Record 1 · 2024-10

Retained record fields
Field	Value
month	2024-10
minutes	35.13333333333333
offloadCount	1273
countPage	30
rawTime	0:35:08
sourceId	EMSA-APOT-JUNE2025
page	22
row	42

Record 2 · 2024-11

Retained record fields
Field	Value
month	2024-11
minutes	36.416666666666664
offloadCount	1335
countPage	35
rawTime	0:36:25
sourceId	EMSA-APOT-JUNE2025
page	22
row	42

Record 3 · 2024-12

Retained record fields
Field	Value
month	2024-12
minutes	37.2
offloadCount	1272
countPage	41
rawTime	0:37:12
sourceId	EMSA-APOT-JUNE2025
page	22
row	42

Record 4 · 2025-01

Retained record fields
Field	Value
month	2025-01
minutes	37.4
offloadCount	1173
countPage	46
rawTime	0:37:24
sourceId	EMSA-APOT-JUNE2025
page	22
row	42

Record 5 · 2025-02

Retained record fields
Field	Value
month	2025-02
minutes	37
offloadCount	1208
countPage	51
rawTime	0:37:00
sourceId	EMSA-APOT-JUNE2025
page	22
row	42

Record 6 · 2025-03

Retained record fields
Field	Value
month	2025-03
minutes	36.416666666666664
offloadCount	1328
countPage	55
rawTime	0:36:25
sourceId	EMSA-APOT-JUNE2025
page	22
row	42

Latest retained offload record · 2026-01

Retained record fields
Field	Value
month	2026-01
minutes	33.93333333333333
rawTime	0:33:56
offloadCount	1055
standardMinutes	30
rawStandard	0:30:00
compliantPercent	87.5
sourceId	EMSA-APOT-FEB2026
page	7
rawLine	San Francisco County EMS Agency 20386 Zuckerberg San Francisco General Hospital and Trauma Center 1055 0:33:56 0:30:00 0:03:56 87.5%

CMS patient experience, infection, readmission & mortality records

CMS 050228 · ZUCKERBERG SAN FRANCISCO GENERAL HOSP & TRAUMA CTR · 1001 POTRERO AVENUE, SAN FRANCISCO 94110 · unique normalized address + city + ZIP

Unplanned Hospital Visits - National · Preserved national benchmarks · SHA-256 42db9aba1b194c9c65cbba3db83a990ffa653795d38a037bc660f12f58fecf98
Complications and Deaths - National · Preserved national benchmarks · SHA-256 b5e488f242f3e577db0e5cc8223bf2964cf914b424464fba95976e2931d15dc6
Patient survey (HCAHPS) - National · Preserved national benchmarks · SHA-256 1168d562ee10f94eaef2d29e4e8571a9be912c6e27b8dc37b215ad4300d0d6ed
Timely and Effective Care - National · Preserved national benchmarks · SHA-256 9a9201b989acb29177312caf5c9340cf5c07bc7469f58a15b80fbc7eab3636de
HCAHPS National · November 26, 2025 archive · Preserved national benchmarks · SHA-256 4b9d43013c67022783fd5cb4fc12fb8076afb084cc774644586093d1843f04af
HCAHPS · nurse communication · released 2026-08-13 · Preserved CSV (gzip) · Release metadata
File checksums
CSV SHA-256: b70e598f29552df302e30ed649d178abd1b3d3c868ae97cf8e55453dd33898fc
Gzip SHA-256: 95684a71416b383524c79ad0c7ad112622e632df97f33dbc1d701827eeff04a9
HCAHPS · legacy responsiveness · released 2025-11-26 · Preserved CSV (gzip) · Release metadata
File checksums
CSV SHA-256: c11338a55a9ee674566493fe8abde8748d2809163e86de100bc45aaa382d8751
Gzip SHA-256: 7c48b1aefcba65ebbe26a1dba592c0319261b847cdd9bb7c58306d55466cd4f8
Healthcare-associated infections · released 2026-08-13 · Preserved CSV (gzip) · Release metadata
File checksums
CSV SHA-256: 95283bf20e66c5f9271e6b0b98969d8655487b4d5fa074dcee6e204ee4574f3d
Gzip SHA-256: f6f0f580606726171c93adad77cd1c92a4ec00a8b37563114414ff19116c39af
CMS unplanned readmissions · released 2026-09-30 · Preserved CSV (gzip) · Release metadata
File checksums
CSV SHA-256: 98cc64f5fc330ffa7e4bef97f8e86a772a1d3dfe2f7dd08976cb1ee43fad1b2d
Gzip SHA-256: 1110a7b338b17e815ee9a2e3f6e40f7c53d9fde1df7663ff452b2f82ed7bb575
CMS 30-day mortality · released 2026-09-30 · Preserved CSV (gzip) · Release metadata
File checksums
CSV SHA-256: 2f7112969e2de2a015af8574848973dc48595ca6f2fe032e5f0932c515d5f59a
Gzip SHA-256: 04b606e8f24603cc6711bd630abc02fee2ee707d81a529360c72433806b180ce

Exact CMS records · reporting unit 050228
Measure	Reported value	Period	Source / row	CMS footnotes
H_COMP_1_A_PPatients who reported that their nurses "Always" communicated well	73	2024-10-01–2025-09-30	hcahps / 25774	None
H_COMP_3_A_PPatients who reported that they "Always" received help as soon as they wanted	56	2024-01-01–2024-12-31	responsiveness / 35463	None
HAI_1_SIRCentral Line Associated Bloodstream Infection (ICU + select Wards)	0.370	2024-10-01–2025-09-30	hai / 13651	None
HAI_1_NUMERATORCentral Line Associated Bloodstream Infection (ICU + select Wards): Observed Cases	4	2024-10-01–2025-09-30	hai / 13650	None
HAI_1_ELIGCASESCentral Line Associated Bloodstream Infection (ICU + select Wards): Predicted Cases	10.805	2024-10-01–2025-09-30	hai / 13649	None
HAI_1_CILOWERCentral Line Associated Bloodstream Infection (ICU + select Wards): Lower Confidence Limit	0.118	2024-10-01–2025-09-30	hai / 13646	None
HAI_1_CIUPPERCentral Line Associated Bloodstream Infection (ICU + select Wards): Upper Confidence Limit	0.893	2024-10-01–2025-09-30	hai / 13647	None
HAI_2_SIRCatheter Associated Urinary Tract Infections (ICU + select Wards)	0.449	2024-10-01–2025-09-30	hai / 13657	None
HAI_2_NUMERATORCatheter Associated Urinary Tract Infections (ICU + select Wards): Observed Cases	8	2024-10-01–2025-09-30	hai / 13656	None
HAI_2_ELIGCASESCatheter Associated Urinary Tract Infections (ICU + select Wards): Predicted Cases	17.819	2024-10-01–2025-09-30	hai / 13655	None
HAI_2_CILOWERCatheter Associated Urinary Tract Infections (ICU + select Wards): Lower Confidence Limit	0.209	2024-10-01–2025-09-30	hai / 13652	None
HAI_2_CIUPPERCatheter Associated Urinary Tract Infections (ICU + select Wards): Upper Confidence Limit	0.853	2024-10-01–2025-09-30	hai / 13653	None
HAI_3_SIRSSI - Colon Surgery	1.769	2024-10-01–2025-09-30	hai / 13663	None
HAI_3_NUMERATORSSI - Colon Surgery: Observed Cases	9	2024-10-01–2025-09-30	hai / 13662	None
HAI_3_ELIGCASESSSI - Colon Surgery: Predicted Cases	5.087	2024-10-01–2025-09-30	hai / 13661	None
HAI_3_CILOWERSSI - Colon Surgery: Lower Confidence Limit	0.863	2024-10-01–2025-09-30	hai / 13658	None
HAI_3_CIUPPERSSI - Colon Surgery: Upper Confidence Limit	3.247	2024-10-01–2025-09-30	hai / 13659	None
HAI_4_SIRSSI - Abdominal Hysterectomy	Not Available	2024-10-01–2025-09-30	hai / 13669	13CMS cannot calculate
HAI_4_NUMERATORSSI - Abdominal Hysterectomy: Observed Cases	1	2024-10-01–2025-09-30	hai / 13668	None
HAI_4_ELIGCASESSSI - Abdominal Hysterectomy: Predicted Cases	0.156	2024-10-01–2025-09-30	hai / 13667	None
HAI_4_CILOWERSSI - Abdominal Hysterectomy: Lower Confidence Limit	Not Available	2024-10-01–2025-09-30	hai / 13664	13CMS cannot calculate
HAI_4_CIUPPERSSI - Abdominal Hysterectomy: Upper Confidence Limit	Not Available	2024-10-01–2025-09-30	hai / 13665	13CMS cannot calculate
HAI_5_SIRMRSA Bacteremia	0.709	2024-10-01–2025-09-30	hai / 13675	None
HAI_5_NUMERATORMRSA Bacteremia: Observed Cases	5	2024-10-01–2025-09-30	hai / 13674	None
HAI_5_ELIGCASESMRSA Bacteremia: Predicted Cases	7.049	2024-10-01–2025-09-30	hai / 13673	None
HAI_5_CILOWERMRSA Bacteremia: Lower Confidence Limit	0.260	2024-10-01–2025-09-30	hai / 13670	None
HAI_5_CIUPPERMRSA Bacteremia: Upper Confidence Limit	1.572	2024-10-01–2025-09-30	hai / 13671	None
HAI_6_SIRClostridium Difficile (C.Diff)	0.538	2024-10-01–2025-09-30	hai / 13681	None
HAI_6_NUMERATORClostridium Difficile (C.Diff): Observed Cases	20	2024-10-01–2025-09-30	hai / 13680	None
HAI_6_ELIGCASESClostridium Difficile (C.Diff): Predicted Cases	37.198	2024-10-01–2025-09-30	hai / 13679	None
HAI_6_CILOWERClostridium Difficile (C.Diff): Lower Confidence Limit	0.338	2024-10-01–2025-09-30	hai / 13676	None
HAI_6_CIUPPERClostridium Difficile (C.Diff): Upper Confidence Limit	0.816	2024-10-01–2025-09-30	hai / 13677	None
READM_30_AMIAcute Myocardial Infarction (AMI) 30-Day Readmission Rate	14.7CMS cohort: 41Lower estimate: Not AvailableHigher estimate: Not Available	2023-07-01–2025-06-30	readmissions / 5316	None
READM_30_HFHeart failure (HF) 30-Day Readmission Rate	22.1CMS cohort: 227Lower estimate: Not AvailableHigher estimate: Not Available	2023-07-01–2025-06-30	readmissions / 5319	None
READM_30_PNPneumonia (PN) 30-Day Readmission Rate	18.2CMS cohort: 232Lower estimate: Not AvailableHigher estimate: Not Available	2023-07-01–2025-06-30	readmissions / 5321	None
READM_30_COPDRate of readmission for chronic obstructive pulmonary disease (COPD) patients	20.2CMS cohort: 132Lower estimate: Not AvailableHigher estimate: Not Available	2023-07-01–2025-06-30	readmissions / 5318	None
READM_30_CABGRate of readmission for CABG	Not AvailableCMS cohort: Not AvailableLower estimate: Not AvailableHigher estimate: Not Available	2023-07-01–2025-06-30	readmissions / 5317	5No CMS result for this period
READM_30_HIP_KNEERate of readmission after hip/knee replacement	6.1CMS cohort: 37Lower estimate: Not AvailableHigher estimate: Not Available	2023-07-01–2025-06-30	readmissions / 5320	None
MORT_30_AMIDeath rate for heart attack patients	12.2CMS cohort: 48Lower estimate: Not AvailableHigher estimate: Not Available	2022-07-01–2025-06-30	mortality / 7584	None
MORT_30_HFDeath rate for heart failure patients	7.5CMS cohort: 201Lower estimate: Not AvailableHigher estimate: Not Available	2022-07-01–2025-06-30	mortality / 7587	None
MORT_30_PNDeath rate for pneumonia patients	14.5CMS cohort: 214Lower estimate: Not AvailableHigher estimate: Not Available	2022-07-01–2025-06-30	mortality / 7588	None
MORT_30_COPDDeath rate for COPD patients	7.2CMS cohort: 114Lower estimate: Not AvailableHigher estimate: Not Available	2022-07-01–2025-06-30	mortality / 7586	None
MORT_30_CABGDeath rate for CABG surgery patients	Not AvailableCMS cohort: Not AvailableLower estimate: Not AvailableHigher estimate: Not Available	2022-07-01–2025-06-30	mortality / 7585	5No CMS result for this period
MORT_30_STKDeath rate for stroke patients	10.3CMS cohort: 261Lower estimate: Not AvailableHigher estimate: Not Available	2023-07-01–2025-06-30	mortality / 7589	None
HAI_1_DOPCCentral Line Associated Bloodstream Infection: Number of Device Days	10507	2024-10-01–2025-09-30	hai / 13648	None
HAI_2_DOPCCatheter Associated Urinary Tract Infections (ICU + select Wards): Number of Urinary Catheter Days	13110	2024-10-01–2025-09-30	hai / 13654	None
HAI_3_DOPCSSI - Colon Surgery: Number of Procedures	160	2024-10-01–2025-09-30	hai / 13660	None
HAI_4_DOPCSSI - Abdominal Hysterectomy: Number of Procedures	21	2024-10-01–2025-09-30	hai / 13666	None
HAI_5_DOPCMRSA Bacteremia: Patient Days	88325	2024-10-01–2025-09-30	hai / 13672	None
HAI_6_DOPCClostridium Difficile (C.Diff): Patient Days	82853	2024-10-01–2025-09-30	hai / 13678	None

CMS footnote definitions · HCAHPS survey versions

2022–2024 annual nursing history · source records & calculations

HCAI 106380939 · annual financial reporting unit
Report	Reporting period	Productive RN hours	Patient days	Contract RN hours	Nursing hours
2022	2021-07-01–2022-06-30	1,719,403	105,018	64,557	2,110,967
2023	2022-07-01–2023-06-30	1,865,630	113,806	132,289	2,360,329
2024	2023-07-01–2024-06-30	1,949,469	110,842	244,782	2,556,064

RN hours per patient day: PRD_HR_RN ÷ DAY_TOT. Contract RN share: CNT_HR_RN ÷ (PRD_HR_RN + PRD_HR_LVN + PRD_HR_AID + CNT_HR_RN).

2022 HCAI annual financial records · Preserved source · API record ID 444 · Audited · ComparableSHA-256: a79841850b69181682634b9cf5baafc9886fc80761f7ef7bd18281d87c488e8e
2023 HCAI annual financial records · Preserved source · API record ID 447 · Audited · ComparableSHA-256: 50ecefcc9e0613b9c65c7f292acbb5ea45d82205d0ec651ee7a42c153143a4ba
2024 HCAI annual financial records · Preserved source · HADR 01-01-2024 to 12-31-2024 row 445 · Audited · ComparableSHA-256: 0fcc4c3c52f335adc63699cf65d5ecbe28b94bb2d20433508cfe799e82541e26

Licensed care categories · 2022–2024 history & source rows
Licensed beds · annual utilization reporting unit
Care type 2022 2023 2024
Acute care 284 284 284
Psychiatric 83 83 83
Skilled nursing / LTC 30 30 30
Reported total 397 397 397
- 2022 preserved utilization workbook · Page 1-6 · row 382 · HCAI 106380939
- 2023 preserved utilization workbook · Page 1-6 · row 386 · HCAI 106380939
- 2024 preserved utilization workbook · Page 1-6 · row 385 · HCAI 106380939
2024 HCAI selected annual financial reports · RN hours and patient-day care mix · Preserved workbook
RN comparison calculation & reporting scope
Unweighted median of hospital report ratios PRD_HR_RN / DAY_TOT. Middle 50%: inclusive linear-interpolated 25th and 75th percentiles. Same 2024 selected-report file; audited Comparable reports, 365 or 366 days, majority (>50%) patient-day care group, exact unique HCAI IDs, reconciled care-day totals and existing CNO ratio. Includes reported zero RN hours; excludes missing values. No reference for mixed care-day groups or cohorts smaller than eight.
HCAI 106380939 · HADR 01-01-2024 to 12-31-2024 · row 445 · Audited · 2023-07-01–2024-06-30
Outlier screen: ratio above the care-group upper quartile plus three interquartile ranges.
Productive RN hours: 1,949,469 ÷ total patient days: 110,842
- Acute care: 87,605 patient days
- Psychiatric: 13,491 patient days
- Chemical dependency: 0 patient days
- Rehabilitation: 0 patient days
- Long-term care: 9,746 patient days
- Residential: 0 patient days
Source SHA-256: 0fcc4c3c52f335adc63699cf65d5ecbe28b94bb2d20433508cfe799e82541e26
Oct 2024–Mar 2025 · EMSA ambulance offload history · page 22 · Preserved report
Offload hospital identity & source times
Zuckerberg San Francisco General Hospital and Trauma Center · San Francisco · CEMSIS 20386 · explicit retained-identity alias + EMS geography
- Oct 2024: 0:35:08 · 90th percentile · 1,273 qualifying offloads · page 22 · count page 30
- Nov 2024: 0:36:25 · 90th percentile · 1,335 qualifying offloads · page 22 · count page 35
- Dec 2024: 0:37:12 · 90th percentile · 1,272 qualifying offloads · page 22 · count page 41
- Jan 2025: 0:37:24 · 90th percentile · 1,173 qualifying offloads · page 22 · count page 46
- Feb 2025: 0:37:00 · 90th percentile · 1,208 qualifying offloads · page 22 · count page 51
- Mar 2025: 0:36:25 · 90th percentile · 1,328 qualifying offloads · page 22 · count page 55
Jan 2026: 0:33:56 · 1,055 qualifying offloads · local standard 0:30:00 · 87.5% within standard · page 7
Jan 2026 · EMSA hospital offload exceedance table · page 7 · Preserved report
CMS ED measures · reporting unit 050228 · ZUCKERBERG SAN FRANCISCO GENERAL HOSP & TRAUMA CTR · Preserved file
CMS values, dates & identity match
1001 POTRERO AVENUE, SAN FRANCISCO 94110 · unique normalized address + city + ZIP
- OP_18b: 300 · 2024-10-01–2025-09-30 · sample 324
- OP_18c: 64 · 2024-10-01–2025-09-30 · sample 54
- OP_18d: 416 · 2024-10-01–2025-09-30 · sample 13
- OP_22: 7 · 2024-01-01–2024-12-31 · sample 71165
Preserved hospital identities · CMS footnote definitions
2022-01-01–2022-12-31 · HCAI licensed specialty beds, ED activity & diversion · Preserved file
2023-01-01–2023-12-31 · HCAI licensed specialty beds, ED activity & diversion · Preserved file
2024-01-01–2024-12-31 · HCAI licensed specialty beds, ED activity & diversion · Preserved file
2024 contract RN share calculation
Nursing-hour denominator
Contract RN hours ÷ (productive RN + productive LVN + productive aide + contract RN hours). HCAI fields: CNT_HR_RN ÷ (PRD_HR_RN + PRD_HR_LVN + PRD_HR_AID + CNT_HR_RN).
Productive FTE calculation · hours ÷ 2,080
2024 HCAI annual financial / RN labor
2025 California capacity record

All public source collections →
Evidence standards & methodology →↑ Back to snapshot

Research record, provenance & reporting scope

← 30 reviewed hospitals

Hospital Change Profile · Reviewed pilot

Zuckerberg San Francisco General Hospital & Trauma Center

San Francisco County · HCAI 106380939 · CMS 050228

Evidence statusAudited filingWorkforce: 2024Capacity: 2025

What the available records supportA reviewed 2024 nursing snapshot and 2025 capacity record are available. A defensible recent demand trend is not.

The nurse’s questions

What changed?

These are reported hospital-wide measures. The year and comparison period sit beside each number.

Are we busier?Insufficient comparable quarterly data for a meaningful recent demand answer.

UnknownNo reviewed recent same-quarter demand comparison

Did available capacity change?304 of 397 reported licensed beds were staffed in the 2025 capacity record.

76.6%Reported staffed share of licensed beds · 2025

What did the nursing record show?17.6 RN hours per patient day.

17.6Hospital-wide RN intensity · 2024

What contract labor did the source report?Reported contract-RN share: 9.6%.

2.2% → 9.6%2018–2019 baseline → 2024 reported share

Reported contract reliance was 7.4 percentage points above the hospital’s pre-pandemic baseline.

The reported share uses a source-defined denominator that is not reconstructed from the displayed contract and productive-RN hour fields.

Show me the receipts

Where the numbers came from.

Facility record

The reviewed pilot matched this hospital’s identity to its California facility record.

Open official facility source ↗

Reporting scope

No additional campus-specific scope note is recorded in the expansion review.

Workforce source

2024 productive RN hours, contract labor, and RN intensity come from the hospital financial/workforce reporting layer.

Open HCAI hospital financials ↗

Capacity source

The 2025 capacity layer supplies licensed, available, and staffed bed counts but not unit-level operations.

Open California health data ↗

Use the gap

“What changed in this hospital’s patient demand, staffed capacity, and permanent RN coverage during the same period—and what happened on my unit?”

Explore another reviewed hospital →Compare two hospitals →

Compare hospitals →Request an anonymous review →

Care type	2022	2023	2024
Acute care	284	284	284
Psychiatric	83	83	83
Skilled nursing / LTC	30	30	30
Reported total	397	397	397